Troubleshooting & Support
Contact & Feedback
Section titled “Contact & Feedback”- Customer Support
- How do I suggest a feature for future versions of Bookly?
- I have run into a problem that isn’t resolved here. How do I ask for help?
- I have a complaint. How can I contact you?
Forms & Availability
Section titled “Forms & Availability”- Next button doesn’t work in the booking form
- Incorrect display of pop-up windows in Customer Cabinet (Add-on) and Staff Cabinet (Add-on).
- There are services missing in “Choose Service” dropdown in booking form.
Notifications
Section titled “Notifications”- Why email notifications are not populated with the booking information?
- Email notifications don’t work. How to fix this?
Installation & Other Issues
Section titled “Installation & Other Issues”- “Incompatible Archive” upon installation
- Bookly is not compatible with my WordPress theme. What can I do?
- Bookly add-ons don’t work after update. What can I do?
- Migration process freezes on 3 or 4 step. The website is giving HTTP Error 500.
- This has appeared on my screen: “Parse error: syntax error, unexpected T_FUNCTION”. What does it mean?
Calendars & Online Meetings
Section titled “Calendars & Online Meetings”- I’m unable to connect staff member to Google Calendar.
- Zoom: Access token is expired
- My google calendar synchronization is not working. I see this error in Staff Members tab: “Could not json decode the token.”
- Google Calendar sync has stopped working properly after update. How do I fix it?
- There are discrepancies between my website and Google Calendar. What can I do?